REI Real Estate Services relies on Matthew E. Roberts LLC for technology planning, resource optimization and ongoing network support. The market-leading Carmel (IN) company sought to provide employees with updated hardware and software, manage costs and plan incremental technology upgrades. Staying ahead of the competition in the IT arena is an important component of REI’s plan. Some recent initiatives include:
- New Windows 2000 server launch and legacy hardware repurposing. Faster response times and increased storage space have reduced calls to help desk.
- Workstation acquisition and installation. By evaluating the needs of various departments and standardizing on a single hardware vendor, both new and existing units have been optimally deployed.
- Development of management reports from installed accounting application.
- High speed dedicated link/ thin client engineered and tested for onsite property management office, supporting 10 users with Wide Area Network (WAN), e-mail and other resources.
- Broadband Internet connection, firewall and proxy. Users access real estate resources and other business information.
- Design and deployment of an Exchange Public Folder for computer support issues, allowing users to request immediate help.
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